I love a gaming laptop. I’ve played on one for the last seven years. I had a wonderful Toshiba, then a Sony Vaio, and then as a gift, Zefflon bought me an Alienware 18.
I have had issues with the damn thing from the moment I took it out of the box. I’ve spent hours on the phone with technical support, had repair people out to the house, and replaced several internal items.
When the blasted things started blue screening right before Christmas, I just wanted to throw it through a window. I’ve been putting off upgrading to Windows 10. I knew I needed to call Alienware, but I just didn’t want to invest the three or four hours it would take to get little in the way of actual relief.
Now they want me to send it to the repair center. The charging cord doesn’t work right and it charges when it wants to, it takes fifteen to twenty minutes to start up, it restarts when it wants to, freezes and locks up, and generally is about as reliable as Comcast Internet.
I’m tired of this thing. I sincerely regret buying it. I hate that I feel this way. It was a gift, one meant to bring me joy, but the cascading failure of what is supposed to be one of the premier gaming systems has left me deflated.
I have no idea how long I will be without my machine. I pay for Premium Support, but they said the box was supposed to be here on Monday and it showed up at 4pm Wednesday. I trust them about as far as I can throw them. I am only supposed to be without the machine a week. Pfft.
I bought a tiny little Lenovo 2-in1 windows machine late last year, and it works like a dream. I turn it on, and it stays on until I turn it off. I can actually run Fantasy Grounds on it for DnD night. I write articles, work on my book, and surf the net on it. My Alienware can’t even do this? Really?
I am terrified of what I will get back from Dell. The guy on the phone said they were going to “take it apart.” Considering how many times they had to come out and repair it after they built and shipped it, I am not holding out much faith on it actually working the first time around.
It’s been a year and a half, and I have yet to have a working machine on a regular basis. I am allowed to be jaded.
I have been peeking at MSI, Asus and Lenovo machines. I won’t be able to pull the trigger on it for a while, but I can at least dream…